Trusted by national and local government

GovCX designed and implemented 6 virtual agent chatbots for the BBC. The sports star chatbots, based on real people, encouraged children to take up sports.

The FCO deployed GovCX live chat in a pioneering “pay as you go” form to provide real-time support for passport applications.

GovCX’s chat helped the Legal Ombudsman offer valuable, real-time assistance and support for visitors to their site.

GovCX’s agent knowledge base proved vital to contact centre staff advising on saving energy for homes and businesses.

GovCX’s live chat helped the BIS offer valuable, real-time assistance and support for visitors to their site.

UK Visa and Immigration chose GovCX to deploy an agent knowledge base, FAQ self-service tool and live chat. All of which worked together to automate routine queries and boost CSAT.

The FSCS invested in GovCX’s self-service tools to enable immediate responses and improve CX across the site.

The Energy Saving Trust deployed GovCX’s agent knowledge base, helping contact centre agents find customer resolutions, fast.

GovCX implemented Knowledge: For Your Team, an internal agent knowledge base. This provided agents with a library of knowledge articles at their fingertips.

The nature of employment law is complicated. GovCX live chat and self-service tools offer innovative online customer support 24/7.

Financial Ombudsman deployed GovCX’s intelligent self-service software on its website to provide an enhanced CX.

The official site for English tourism deployed ‘Rosie’, a CX chatbot to help visitors find attractions, events, destinations and accommodation.

LOCOG chose GovCX self-service tools, customer service chatbot and agent knowledge base for London 2012.

Futures Housing Group chose to integrate GovCX products into both their site and contact centre, launching an internal knowledge base and self-service tools.

UCAS invested in self-service software and an agent knowledge base to automate students’ routine queries.

Lincolnshire County Council deployed GovCX’s customer service chatbot to quickly answer questions concerning childcare.

A customer service chatbot deployed on the Construction Industry Training Board’s website offered career guidance with an integrated expert system.

GovCX deployed an internal agent knowledge base and live chat software. Both of which helped to satisfy customer needs in the contact centre and online in real-time.

GovCX deployed circa 80 chatbots delivering information on life skills, education and health to children in public care in the UK.

GovCX deployed an AI chatbot to help individuals find career advice and access information on areas such as sport and fitness apprenticeships.

GovCX deployed a chatbot, Duncan to advise and assist people interested in a career in food and drink.

GovCX deployed a self-service knowledge base for this council to offer online support to residents looking for services and advice.

This leading not-for-profit chose GovCX to deliver their English and Welsh online self-service solution, automating routine queries and helping users.