The gold standard in Public Sector CX

Multi-lingual automated and agent-assisted customer service channels over the web and social channels.

Local Government

Housing

Police

Central Government

Agencies

Third Sectors

Our Products

Chatbot

Answer questions about your services using our friend automated bot technology

Messaging

Engage live with citizens over the Web, WhatsApp and social channels

Knowledge-base

Empower your advisors with searchable information at their fingertips

FAQ Portal

Build a dedicated knowledge portal with the answers your citizens need

Why Choose GovCX?

GovCX are leaders in Citizen Experience (CX) software. Here’s why local and national government bodies trust us to deliver success:

Trust

With CyberEssentials Plus, ISO 27001 and SafeSupplier accreditation, citizen data is safe and secure in our hands. All of our team are full-time (no contractors), UK-based and DBS checked to ensure the highest possible level of confidence in our organisation.

Experience

With 22 years of public sector experience beginning with the BBC in 2001, the team at GovCX are one of the most experienced in the UK. We’ve worked with government departments, local authorities, agencies, housing associations and more. We were even the choice of knowledge-base vendor for the London 2012 Olympics!

Consultancy

We’re invested in the success of your CX implementation and our professional services team will be there, every step of the way, to assist you with initial business case, strategy, decision making, implementation, testing and long term support, to ensure that your CX deployment is a success from day one and only gets better from there.

Procurement

We’re on all of the government procurement platforms and frameworks such as G-Cloud, so buying cloud software and services from GovCX is straightforward.